THE IMPROVEMENT OF COMPANY PERFORMANCE THROUGH RISK MANAGEMENT PROCESS, PERSONNEL CAPABILITY AND THE APPLICATION OF TQM (CASE STUDY: LUBRICANT MANUFACTURING COMPANY PT X)

Performance management is one of the process to achieve a company's vision and mission. The good achievement company performance an indicator strategic goals. This research was conducted at lubricant manufacturing company. issues faced by were declining market share sales related risk highly competitive competition, high levels losses rework, failing production costs target control methods resource management. study aims determine effect processes, personnel capabilities application total quality (TQM) on performance. questionnaire data analysis involved 74 respondents. then processed through validity, reliability, classical assumption testing, regression coefficient determination using SPSS. results showed that did not significantly affect performance, influence implementation TQM positive significant process, capability simultaneously positively significantly.